Effective Date: November 2025
Business Name: Swarn Alankar Jewellers
Address: Sonarpatti Road, Narkatiaganj, Bihar, India
- Order Processing
- Orders placed via the website or in-store will be processed within 24-72 hours from the time of order confirmation, unless the product is custom-made (in which case longer processing may apply).
- Processing time starts once payment is confirmed and does not include delivery transit time.
- Shipping & Delivery Timelines
- For ready-made products: estimated delivery typical 7-15 business days; for remote areas or custom orders up to 30 business days from dispatch (depending on courier & destination).
- For custom-made jewellery: delivery typical 7-15 business days; for remote areas or custom orders up to 30 business days (to be communicated at time of purchase).
- Delivery timelines are approximate and may vary due to courier delays, public holidays, or remote location deliverability.
- Delivery Charges, GST & Price Variability
- Delivery/shipping charges will be shown separately during checkout or at point of purchase and may vary based on customer location, courier partner, weight/size of the package, and urgency of delivery.
- The product price includes GST. Separate shipping/delivery charges may also attract GST as per applicable law — e.g., if shipping is shown and charged separately, GST may apply at standard rate(s). (Indicative guidance: shipping charged separately may attract 18% GST in many cases.
- Customers agree to bear any additional shipping charges and applicable GST on those charges if incurred.
- Delivery Method & Risk
- We dispatch orders via trusted logistics/courier partners.
- Once a product is shipped, the risk of loss or damage passes to the customer upon receipt by the courier.
- Please inspect the product upon delivery. If you notice visible damage or tampering, please record and report it to us within 24 hours for assistance.
- Delivery Address & Failures
- It is the customer’s responsibility to provide complete and accurate shipping address and contact information.
- If delivery fails due to incorrect address or customer unavailability, additional re-delivery charges may apply and delivery timelines may be extended.
- If shipment is lost due to incorrect address or non-acceptance by customer, Swarn Alankar Jewellers cannot be held liable for costs or delays.
- Packaging
- We use secure and appropriate packaging especially for high-value items like gold and diamond jewellery.
- If you receive a product with visible damage or suspect tampering, please do not accept the delivery or open the package incorrectly; contact us immediately.
- Shipping Queries & Contact
For any questions or concerns regarding shipping or delivery:
📞 9973050688 (WhatsApp available)
✉️ saj@sajnke.in