Refund, Return & Exchange Policy

Effective Date: November 2025
Business Name: Swarn Alankar Jewellers
Location: Sonarpatti Road, Narkatiaganj, Bihar, India

At Swarn Alankar Jewellers, we are committed to providing our customers with high-quality jewellery and honest service. Our policies ensure transparency and fairness in every transaction.

🔁 1. Returns Policy

  • Returns are accepted within 1 day of purchase or delivery.
  • To be eligible, the item must be unused, unworn, and returned with original packaging, bill, and certificate (if any).
  • Only the metal value, making charge, and GST portion of the product will be refunded as per the current rate and approval.
  • Delivery or courier charges are non-refundable.
  • Refunds are processed only after inspection and approval by our team.
  • Products returned after 1 day may not be eligible for refund or may be subject to management approval.

♻️ 2. Exchange & Buy-Back Policy

  • Jewellery can be exchanged or sold back within 7 days of purchase or later if approved by Swarn Alankar Jewellers.
  • The exchange or buy-back value will depend on the current market rate, product condition, and purity verification.
  • Making charge and GST refunds on exchange are subject to management approval and may vary.
  • Custom-made jewellery (gold, silver, or diamond) is also eligible for return or exchange after approval.
  • Artificial or imitation jewellery is not eligible for refund, return, or exchange.
  • Damaged, altered, or incomplete products may be refused or accepted at reduced value.

🧾 3. Proof of Purchase

  • A valid bill or invoice is mandatory for all returns, refunds, or exchanges.
  • Please do not send your jewellery back to the manufacturer or supplier.

💳 4. Refund Processing

  • Once your item is received and inspected, we will notify you regarding approval or rejection of your refund.
  • If approved, the refund will be processed to your original method of payment or as store credit, within 7–10 business days.

🕒 5. Late or Missing Refunds
If you haven’t received your refund:

  • Check your bank account again.
  • Contact your credit card company or bank, as posting times vary.
  • If you still haven’t received your refund, please contact us at:
    📞 9973050688 (WhatsApp available)
    ✉️ saj@sajnke.in

⚠️ 6. Limitation of Liability
Swarn Alankar Jewellers is not responsible for:

  • Any loss, theft, or damage of the product after delivery.
  • Minor variations in weight, colour, or design due to handcrafted work.
  • Delays or courier issues after dispatch.

📜 7. General Terms & Conditions

  • Prices, policies, and rates are subject to change without prior notice.
  • All refunds or exchanges are subject to approval and final decision by Swarn Alankar Jewellers management.
  • All disputes will fall under the jurisdiction of Narkatiaganj, Bihar (India).
  • By purchasing from us, you agree to all terms mentioned herein.

📞 Need Help?
For questions regarding returns, refunds, or exchanges:
Swarn Alankar Jewellers
Sonarpatti Road, Narkatiaganj, Bihar, India
📞 9973050688 (WhatsApp available)
✉️ saj@sajnke.in