Swarn Alankar Jewellers Refund and Return Policy

We at Swarn Alankar Jewellers prioritize customer satisfaction and uphold quality in all our products. This Refund and Return Policy provides a clear outline of our procedures for returns, exchanges, and buybacks to ensure a seamless experience for our customers.

1. Eligibility for Returns and Exchanges

  • Return Window: Items are eligible for return within 7 days of purchase, provided they are in new, undamaged condition.
  • Product Condition: To be eligible, all items must retain their original weight and condition as at the time of purchase (e.g., an item purchased at 2 grams must weigh 2 grams when returned).
  • Non-Returnable Items:
    • Artificial Jewelry: All sales of artificial or non-precious items are final and cannot be returned or exchanged.
    • Custom-made Jewelry: Custom jewelry can be returned within the 7-day period but will undergo additional inspection.
  • Sales and Gift Cards: Sales on discounted items are final, and refunds on gift cards are not available.

2. Initiating a Return or Exchange

  • Contact Us: To initiate a return, exchange, or refund, please contact us via phone, WhatsApp, email, or by visiting our store.
  • In-person Inspection Required: All returns and exchanges must be completed in person at our store so we can inspect the item’s condition.
  • Customer’s Responsibility for Shipping: If you need to ship your item to us, all shipping costs are the customer’s responsibility.

3. Refund Process

  • Inspection and Processing: Once the item is returned and inspected, we will process the refund within 3 business days if it meets all conditions.
  • Refund Timing: Exact timelines may vary depending on the payment provider, but we aim to process the refund promptly.
  • Refund Method: Refunds will be issued to the original payment method or as per mutual agreement with the customer.

4. Exchanges

  • Exchange Period: Exchanges are allowed within 7 days of purchase, provided the item meets all return conditions.
  • After 7 Days – Buyback Option: For returns beyond the 7-day window, we offer a buyback option based on the current gold rate and the item’s condition.

5. Buyback Policy

  • Buyback Valuation: In the case of a buyback, only the gold value at the current market rate will be refunded.
  • Exclusions from Buyback Value: GST, making charges, labor costs, and other taxes or charges are not included in the buyback valuation. For example, if an item was purchased at ₹13,000 (including GST and all charges), the buyback amount will be calculated solely on the current gold rate, excluding these additional charges.

6. Damaged or Incorrect Items

  • Inspection for Damage: If an item is found to be damaged or incorrect at the time of purchase, please bring it to our store immediately for assessment. We will provide guidance on the next steps once our team has inspected the item.

7. Contact Information

  • Store Visit Required: For all returns, exchanges, or buyback transactions, we require customers to visit our store for in-person inspection.
  • Additional Contact Options: For questions or initial inquiries, you may reach us by:

Thank you for choosing Swarn Alankar Jewellers. We are here to help with any questions or concerns you may have about our policies and procedures.